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RETURNS + EXCHANGES

I'd like to swap my item, can I send it back?

We do accept approved returns for full-priced items for store credit or refund minus payment and despatch fees that are non-refundable from third-party providers. Sale items are considered final sale and cannot be returned on exchanged. Please read o

How do I return an item?

1. Initiate a Return via the Returns Portal:. 2. Ship the Item Back:. 2. Return Processing & Fees:. We are unable to offer direct exchanges or hold stock for replacements due to our fast-moving inventory. Additionally, we must inspect all returns bef

Can I make a return?

Under Australian Consumer Law, we are not required to offer refunds for change of mind or incorrect selection. However, we want you to be happy with your purchase! If you do wish to return an item, you can easily initiate the process through our Retu

I think there is a fault with the product I've received.

We take pride in our products and offer a 12-month warranty passed on by our manufacturing partners. If you believe your item is faulty, lodge a warranty claim here.