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<div data-es-handle="slide-id-like-to-swap-my-item-can-i-send-it-back" data-es-marker="slide-faq-8" id="isPasted"><p>We do accept approved returns for full-priced items for store credit or refund minus payment and despatch fees that are non-refundable from third-party providers. Sale items are considered final sale and cannot be returned on exchanged. Please read our full policy&#xA0;<a href="https://www.bonmaxie.com.au/policies/refund-policy">here</a>.</p></div><div data-es-handle="slide-what-postal-service-do-you-use" data-es-marker="slide-faq-9"><div tabindex="0"><br></div></div>

We do accept approved returns for full-priced items for store credit or refund minus payment and despatch fees that are non-refundable from third-party providers. Sale items are considered final sale and cannot be returned on exchanged. Please read o

I'd like to swap my item, can I send it back?

RETURNS + EXCHANGES

Why is there a minimum spend?

What are your payment options?

Do you have Afterpay?

Can I cancel my order?

I think my order has been lost!

Do I have to pay import taxes?

Where is my Gift Card?

Can you gift wrap my order or add a little card?

Can I combine my orders please!

I've recieved an incorrect item.

What is a Preorder?

I preordered an item from you. Where is it?

PREORDERS

ORDERS + PAYMENTS

How long will it take for you to ship my order? And how long will it take 'til I get it?

How much does shipping cost?

Do you despatch same day?

How do I know my order will arrive safely?

I need to change my order delivery details!

Can I get tracked shipping?

What postal service do you use?

Do you offer in-person pick-up?

Do you ship on weekends and public holidays?

What if I’m not home to accept my delivery?

Do you ship to the UK?

Do you ship internationally?

SHIPPING + DELIVERIES

What is Parcel Protection?

What is covered by our Parcel Protection?

What is not covered by our Parcel Protection?

How do I make a claim?

PARCEL PROTECTION

Do you have any discount codes I can use?

Current Promotional Terms and Conditions

PROMOTIONS

Where are your products made?

How can I clean my leather bags and wallets?

Can you tell me more about the leather used?

How can I clean my tote bag?

Are sustainability and environmental practices considered?

Why should you consider organising your earrings?

Why should I store my earrings on a Bon Maxie earring holder?

What is the best jewelry organiser?

How can I organise my earrings at home?

What is the best way to store earrings?

Why have you used metal for your earring holders instead of wood?

How do I organise my stud earrings?

How do you organise big earrings?

How do I arrange my earrings?

OMG where are all the pictured earrings from?

Do your earring holders fit pins?

EARRING HOLDERS

PRODUCTS

How do I return an item?

Can I make a return?

I think there is a fault with the product I've received.

Where can I find Bon Maxie products in person?

Do you offer wholesale?

STOCKISTS

Do you have a referral or affiliate program?

AFFILIATES & REFERRALS

I'd like to swap my item, can I send it back?Updated 2 months ago