Our warehouse will despatch your order on the same business day if it is placed prior to 10am AEST, otherwise the following day. During peak sale periods or after a launch or promotion, however, your order despatch may take a little longer. It's then

<p id="isPasted">Our warehouse will despatch your order on the same business day if it is placed prior to 10am AEST, otherwise the following day. During peak sale periods or after a launch or promotion, however, your order despatch may take&#xA0;a little longer. It&apos;s then up to our delivery service! Their transit times in Australia are generally 2-7 business days for Standard Post and 1-3 business days for Express Post, however this can vary.</p><p>Please note: selecting Express Postage at checkout will mean that your order is posted using an Express service, however, this will not speed up despatch time.</p>

How long will it take for you to ship my order? And how long will it take 'til I get it?

Australia. Express Post. Selecting express post at checkout provides you with Australia Post Express Post (or equivalent) service, not a shortened despatch time/queue jump. Order despatches will occur in the order received and express post will not s

<p id="isPasted"><strong>Australia</strong></p><table data-mce-style="width: 100%;"><tbody><tr><td><strong>Order Value (shippable items)</strong></td><td><strong>Shipping Cost</strong></td></tr><tr><td>$0.00-$128.99</td><td>$11 tracked shipping with signature</td></tr><tr><td><strong>$129+</strong></td><td><strong>FREE STANDARD SHIPPING in Australia</strong></td></tr><tr><td>Express, tracked upgrade&#xA0;</td><td>$15+ (depends on order weight)</td></tr></tbody></table><div data-es-adv="0" data-es-amp="0" data-es-sta="0"><br></div><p id="isPasted"><strong>Express Post</strong></p><p><span data-mce-fragment="1">Selecting express post at checkout provides you with Australia Post Express Post (or equivalent) service, not a shortened despatch time/queue jump. Order despatches will occur in the order received and express post will not speed up order processing time.</span></p><p><strong>International<br></strong></p><p>A flat rate of NZD$15 applies to all&#xA0;New Zealand orders.</p><p>Free Express Shipping to the United States for orders over $150 USD. Otherwise, a $15 USD flat rate applies for standard shipping.</p><p>Based on weight of order and country, calculated at checkout. We currently list rates up to 2kg, please email support@bonmaxie.com if you have an order that isn&apos;t showing rates as we may be able to quote a more cost-effective option using a different provider. Import taxes and duties are not covered in the price of your order. Some countries require payment of import taxes and duties to release the goods into your country. You will be contacted by your local postal service if import taxes are to be paid and will be directed to where you can make payment. Once payment has been made, your item will be delivered. Please check your country&#x2019;s import taxes and duties prior to placing your order - tax and duty calculators are available on the Internet. Bon Maxie cannot be held responsible for any additional costs incurred. &#xA0;</p><p><br></p>

How much does shipping cost?

Regular periods: Orders placed before 10am Qld time AEST (excludes weekends + public holidays) will be despatched the same day. Once orders are placed, they are not able to be edited, added to or cancelled - please triple check your delivery address

<p id="isPasted"><strong>Regular periods</strong>: Orders placed before 10am Qld time AEST (excludes weekends + public holidays) will be despatched the same day. Once orders are placed, they are not able to be edited, added to or cancelled - please triple check your delivery address at checkout. Signature is required on delivery due to higher value items, please opt for delivery to a workplace or a Free Parcel Locker if you won&apos;t be home to receive and want to avoid picking up from a Post Office.&#xA0;</p><p><strong>Despatch during peak promotional periods.</strong></p><p>Due to the predicted volume of orders of periods such as Black Friday, we have additional warehouse staff at our despatch company working overtime to despatch your orders. We understand waiting for online orders isn&apos;t fun! However, our despatch team are working as efficiently as possible and plan ahead of time for these influxes. Despatch times can extend up to approximately 5-7 business days for these times. This is an approximate only and does not include your order transit time, which is dependant upon Australia Post. Selecting express delivery at checkout provides you with an expedited delivery service with Australia Post which speeds up transit time only. We appreciate kindness and patience through this busy period. Please email us if you&apos;d like estimated despatch times before your order as we can calculate it depending on when you place it.</p>

Do you despatch same day?

We require signatures upon delivery. This system is in place to ensure your order ends up safely in your hands and to avoid orders being weather damaged, left in an unsafe location or stolen (yup, all 3 has happened in the past). Please allocate a po

<p>We require signatures upon delivery. This system is in place to ensure your order ends up safely in your hands and to avoid orders being weather damaged, left in an unsafe location or stolen (yup, all 3 has happened in the past). Please allocate a postal address that will have a recipient during business hours to sign for your item (work or family) or direct it to a local parcel locker (available FREE through Australia Post) where you can pick up the item when convenient.</p><p id="isPasted"><strong>Need a Delivery Guarantee?</strong></p><p>Bon Maxie offers optional Parcel Protection that must be selected at checkout to assist with things like lost, damaged or stolen parcels. For more information,&#xA0;<a href="https://www.bonmaxie.com.au/pages/bon-maxie-parcel-protection" title="Bon Maxie Parcel Protection">go to this link</a>.</p>

How do I know my order will arrive safely?

Please check your address upon ordering for any errors as as our despatch team is a separate warehouse and we are not able to add to, cancel or change orders once they've been finalised. If your order has been dispatched, you can submit a redirection

<div data-es-handle="slide-i-need-to-change-my-order-delivery-details" data-es-marker="slide-faq-14" id="isPasted"><p>Please check your address upon ordering for any errors as as our despatch team is a separate warehouse and we are not able to add to, cancel or change orders once they&apos;ve been finalised. If your order has been dispatched, you can submit a redirection request via Australia Post.</p></div><div data-es-handle="slide-i-think-my-order-has-been-lost" data-es-marker="slide-faq-15"><div tabindex="0"><br></div></div>

I need to change my order delivery details!

If you selected tracked shipping, you will receive an email with trackable Aus Post info - please check your junk mail! If you wish for your item to be sent via tracked and/or express post, please select the tracked and/or express option at checkout.

<p>If you selected tracked shipping, you will receive an email with trackable Aus Post info - please check your junk mail! If you wish for your item to be sent via tracked and/or express post, please select the tracked and/or express option at checkout. Bon Maxie will not be held responsible for any lost items in the mail.</p>

Can I get tracked shipping?

We use Australia Post’s eParcel service to ship all orders. International orders may utilise a courier service, depending on current availabilities.

<div data-es-handle="slide-what-postal-service-do-you-use" data-es-marker="slide-faq-9" id="isPasted"><p>We use Australia Post&#x2019;s eParcel service to ship all orders. International orders may utilise a courier service, depending on current availabilities.</p></div><div data-es-handle="slide-do-you-offer-in-person-pick-up" data-es-marker="slide-faq-10"><div tabindex="0"><br></div></div>

What postal service do you use?

Our despatch team is based in a private warehouse that doesn't allow public access, so we are not able to offer pickups.

<div data-es-handle="slide-do-you-offer-in-person-pick-up" data-es-marker="slide-faq-10" id="isPasted"><p>Our despatch team is based in a private warehouse that doesn&apos;t allow public access, so we are not able to offer pickups.</p></div><div data-es-handle="slide-do-you-ship-on-weekends-and-public-holidays" data-es-marker="slide-faq-12"><div tabindex="0"><br></div></div>

Do you offer in-person pick-up?

Orders leave our warehouse in the early afternoon on weekdays when postal services are available to pick up your order. Your delivery may occur on a weekend, depending if Australia Post offers this (often around Christmas).

<div data-es-handle="slide-do-you-ship-on-weekends-and-public-holidays" data-es-marker="slide-faq-12" id="isPasted"><p>Orders leave our warehouse in the early afternoon on weekdays when postal services are available to pick up your order. Your delivery may occur on a weekend, depending if Australia Post offers this (often around Christmas).</p></div><div data-es-handle="slide-what-if-i-m-not-home-to-accept-my-delivery" data-es-marker="slide-faq-13"><div tabindex="0"><br></div></div>

Do you ship on weekends and public holidays?

All orders are sent using Australia Post’s signature on delivery service to ensure that you get your order directly to you (yes, people do take parcels from doorsteps!). If you believe you won't be available for delivery, we recommend allocating your

<div data-es-handle="slide-what-if-i-m-not-home-to-accept-my-delivery" data-es-marker="slide-faq-13" id="isPasted"><p>All orders are sent using Australia Post&#x2019;s signature on delivery service to ensure that you get your order directly to you (yes, people do take parcels from doorsteps!). If you believe you won&apos;t be available for delivery, we recommend allocating your delivery to arrive at a workplace or FREE Australia Post Parcel Locker. Otherwise&#xA0;an Aus Post representative will leave a card for you detailing instructions on pickup from your nearest post office.</p></div><div data-es-handle="slide-i-need-to-change-my-order-delivery-details" data-es-marker="slide-faq-14"><div tabindex="0"><br></div></div>

What if I’m not home to accept my delivery?

Yes. We do ship to the UK, however we ask that you are aware of your country's customs charges. Unfortunately, Bon Maxie cannot be held responsible for these costs.

<div data-es-handle="slide-do-you-ship-to-the-uk" data-es-marker="slide-faq-18" id="isPasted"><p>Yes. We do ship to the UK, however we ask that you are aware of your country&apos;s customs charges. Unfortunately, Bon Maxie cannot be held responsible for these costs.</p></div><div data-es-handle="slide-can-you-gift-wrap-my-order-or-add-a-little-card" data-es-marker="slide-faq-19"><div tabindex="0"><br></div></div>

Do you ship to the UK?

<div data-es-handle="slide-do-you-ship-internationally" data-es-marker="slide-faq-16" id="isPasted"><p>Yes! You can see shipping details&#xA0;<a href="https://www.bonmaxie.com.au/pages/shipping">here</a>.</p></div><div data-es-handle="slide-do-i-have-to-pay-import-taxes" data-es-marker="slide-faq-17"><div tabindex="0"><br></div></div>

SHIPPING + DELIVERIES