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<div data-es-handle="slide-i-need-to-change-my-order-delivery-details" data-es-marker="slide-faq-14" id="isPasted"><p>Please check your address upon ordering for any errors as as our despatch team is a separate warehouse and we are not able to add to, cancel or change orders once they&apos;ve been finalised. If your order has been dispatched, you can submit a redirection request via Australia Post.</p></div><div data-es-handle="slide-i-think-my-order-has-been-lost" data-es-marker="slide-faq-15"><div tabindex="0"><br></div></div>

Please check your address upon ordering for any errors as as our despatch team is a separate warehouse and we are not able to add to, cancel or change orders once they've been finalised. If your order has been dispatched, you can submit a redirection

I need to change my order delivery details!

SHIPPING + DELIVERIES

Why is there a minimum spend?

What are your payment options?

Do you have Afterpay?

Can I cancel my order?

I think my order has been lost!

Do I have to pay import taxes?

Where is my Gift Card?

Can you gift wrap my order or add a little card?

Can I combine my orders please!

I've recieved an incorrect item.

What is a Preorder?

I preordered an item from you. Where is it?

PREORDERS

ORDERS + PAYMENTS

How long will it take for you to ship my order? And how long will it take 'til I get it?

How much does shipping cost?

Do you despatch same day?

How do I know my order will arrive safely?

Can I get tracked shipping?

What postal service do you use?

Do you offer in-person pick-up?

Do you ship on weekends and public holidays?

What if I’m not home to accept my delivery?

Do you ship to the UK?

Do you ship internationally?

What is Parcel Protection?

What is covered by our Parcel Protection?

What is not covered by our Parcel Protection?

How do I make a claim?

PARCEL PROTECTION

Do you have any discount codes I can use?

Current Promotional Terms and Conditions

PROMOTIONS

Where are your products made?

How can I clean my leather bags and wallets?

Can you tell me more about the leather used?

How can I clean my tote bag?

Are sustainability and environmental practices considered?

Why should you consider organising your earrings?

Why should I store my earrings on a Bon Maxie earring holder?

What is the best jewelry organiser?

How can I organise my earrings at home?

What is the best way to store earrings?

Why have you used metal for your earring holders instead of wood?

How do I organise my stud earrings?

How do you organise big earrings?

How do I arrange my earrings?

OMG where are all the pictured earrings from?

Do your earring holders fit pins?

EARRING HOLDERS

PRODUCTS

I'd like to swap my item, can I send it back?

How do I return an item?

Can I make a return?

I think there is a fault with the product I've received.

RETURNS + EXCHANGES

Where can I find Bon Maxie products in person?

Do you offer wholesale?

STOCKISTS

Do you have a referral or affiliate program?

AFFILIATES & REFERRALS

I need to change my order delivery details!Updated 2 months ago