Bad things can sometimes happen to good parcels. Regrettably, many delivery services tend to absolve themselves of responsibility in such instances or complicate the process of retrieval or replacement. We understand the frustration and disappointmen
What happens if my parcel gets lost in transit?. There are times when parcels are not delivered within the standard time frames as specified by Australia Post. If this occurs, please contact our customer service team so we can open a missing parcel i
What happens if I have accidentally entered the incorrect delivery address on my order?. If an incorrect address is entered into your order and the parcel is subsequently delivered to that address, we cannot be held responsible for either the recover
Making a claim is as easy as sending us an email. Simply send an email to [email protected] with your order number, contact info and a description of the problem and we will get back to you ASAP. For speedy resolution, please include description: