ORDERS + PAYMENTS

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Why is there a minimum spend?

At Bon Maxie, we've set a minimum order spend of $20 AUD to make sure we can provide the best service possible. This helps cover the cost of picking, packing, and shipping your order efficiently through our warehouse partners. We love offering fun an

What are your payment options?

We currently offer Visa and Mastercard credit card payment through PayPal, PayPal Pay in 4, Shopify Pay, Apple Pay, Google Pay, Paypal, Afterpay and Zip.

Do you have Afterpay?

Yes! We have Afterpay available to both Australia and New Zealand.

Can I cancel my order?

Once your order is placed, it goes straight into processing—which means we cannot make changes (including address updates, order cancellations, or applying promo codes). Please double-check all details before placing your order. If your order is retu

I think my order has been lost!

If your order has been delivered and signed for, yet it is not your signature on the proof of delivery document, please contact Australia Post to start an investigation. We are happy to also look into it if Aus Post allows us to as the sender - email

Do I have to pay import taxes?

Import taxes and duties are not covered in the price of your order. Some countries require payment of import taxes and duties to release the goods into your country. You will be contacted by your local postal service if import taxes are to be paid an

Where is my Gift Card?

We supply electronic gift cards, which will be sent instantly to your nominated email address. Any gift card values purchased alongside physical products are not be included towards free shipping thresholds.

Can you gift wrap my order or add a little card?

As we use a third-party logistics company to send orders, we don't offer gift-wrapping or card services but, rest assured, we've worked hard to have your product packaging lookin' fiiiiine inside the parcel.

Can I combine my orders please!

Our external warehouse processes orders in sequence, so we cannot combine multiple orders or refund extra shipping costs if you place separate orders.

I've recieved an incorrect item.

We strive for accuracy, but mistakes can happen!