SKIP THE STRESS OF MISSING LAUNCH DATES. We open up preorders for our best-selling products before they arrive, so that you can secure yours...then carry on with your life. Placement of pre-orders is confirmation that you have read and understood the

SKIP THE STRESS OF MISSING LAUNCH DATES. We open up preorders for our best-selling products before they arrive, so that you can secure yours...then carry on with your life.&#xA0;Placement of pre-orders is confirmation that you have read and understood the following:<ul><li>Pre-order items mean you&apos;re ordering an item not yet in stock.</li><li>Depending on the product, lead times before despatch can be around 8-10 weeks from time of order.</li><li>Your order will then be despatched by our warehouse and regular Aus Post&#xA0;delivery times will apply.</li><li>Any items ordered alongside a preorder item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.</li><li>We cannot accept any changes or cancellations&#xA0;to your order once you have placed it due to stock commitments with our manufacturer.</li><li>Please check your address carefully.</li><li>We cannot be held responsible for any stock delivery delays due to unforeseen circumstances or Aus Post outages, but rest assured, we&apos;ll be hustling our hardest to get your items to you ASAP and will keep you updated with any changes.&#xA0;</li></ul>

What is a Preorder?

All preordered items have an estimated date of despatch on the product page upon point of sale and on your order confirmation slip. If your order includes any preordered items, the entire order will ship together. We know waiting for parcels can feel

All preordered items have an estimated date of despatch on the product page upon point of sale and on your order confirmation slip.&#xA0;If your order includes any preordered items, the entire order will ship together. We know waiting for parcels can feel like watching paint dry, but please know we&apos;re doing everything we can to speed things along. Your patience and understanding are greatly appreciated. Purchasing a preordered item is confirmation that you have read and understood this.&#xA0;

I preordered an item from you. Where is it?

Not finding what you are looking for? Contact us.

BACK HOME 

SHOP ALL 

ABOUT

HELP CENTER 

PREORDERS

ORDERS + PAYMENTS

Why is there a minimum spend?

What are your payment options?

Do you have Afterpay?

Can I cancel my order?

I think my order has been lost!

Do I have to pay import taxes?

Where is my Gift Card?

Can you gift wrap my order or add a little card?

Can I combine my orders please!

I've recieved an incorrect item.

How long will it take for you to ship my order? And how long will it take 'til I get it?

How much does shipping cost?

Do you despatch same day?

How do I know my order will arrive safely?

I need to change my order delivery details!

Can I get tracked shipping?

What postal service do you use?

Do you offer in-person pick-up?

Do you ship on weekends and public holidays?

What if I’m not home to accept my delivery?

Do you ship to the UK?

Do you ship internationally?

SHIPPING + DELIVERIES

What is Parcel Protection?

What is covered by our Parcel Protection?

What is not covered by our Parcel Protection?

How do I make a claim?

PARCEL PROTECTION

Do you have any discount codes I can use?

Current Promotional Terms and Conditions

PROMOTIONS

Where are your products made?

How can I clean my leather bags and wallets?

Can you tell me more about the leather used?

How can I clean my tote bag?

Are sustainability and environmental practices considered?

Why should you consider organising your earrings?

Why should I store my earrings on a Bon Maxie earring holder?

What is the best jewelry organiser?

How can I organise my earrings at home?

What is the best way to store earrings?

Why have you used metal for your earring holders instead of wood?

How do I organise my stud earrings?

How do you organise big earrings?

How do I arrange my earrings?

OMG where are all the pictured earrings from?

Do your earring holders fit pins?

EARRING HOLDERS

PRODUCTS

I'd like to swap my item, can I send it back?

How do I return an item?

Can I make a return?

I think there is a fault with the product I've received.

RETURNS + EXCHANGES

Where can I find Bon Maxie products in person?

Do you offer wholesale?

STOCKISTS

Do you have a referral or affiliate program?

AFFILIATES & REFERRALS